FBI Shuts Down India Call Centre Operation That Defrauded Elderly Victims, Two U.S. Executives Plead Guilty

Two former senior executives of a U.S. telecommunications services company have pleaded guilty after federal investigators linked their business to India-based tech-support fraud schemes that defrauded elderly and vulnerable victims across the United States and abroad.

Adam Young, 42, of Miami, Florida, and Harrison Gevirtz, 33, of Las Vegas, Nevada, admitted they operated a company that provided phone numbers, call routing, call tracking and call forwarding services to customers they knew were involved in tech-support fraud. Both pleaded guilty to misprision of a felony and are scheduled to be sentenced on June 16, 2026, according to the U.S. Attorney’s Office for the District of Rhode Island.

The guilty pleas follow an FBI Boston investigation that began in 2020 and led to convictions tied to India-based telemarketing fraud operations. U.S. prosecutors said Indian citizens Sahil Narang, Chirag Sachdeva, Abrar Anjum and Manish Kumar were convicted for roles in schemes based in India that targeted Americans and stole millions of dollars, including from victims vulnerable because of age or infirmity.

The investigation also contributed to the conviction of Jagmeet Singh Virk in the U.S. District Court for the Northern District of California. Prosecutors said India-based call centres used Young and Gevirtz’s business to route “tech fraud” calls and, in some cases, received advice on ways to reduce complaints and avoid account shutdowns.

According to court documents, the fraud schemes used deceptive pop-up messages to make computer users believe their devices had viruses or malware. Victims were told to call a number shown on the screen. The calls were then routed to call centres, where agents persuaded victims to pay hundreds of dollars for fake or unnecessary technical-support services.

In some cases, call centre agents remotely accessed victims’ computers and obtained personal and financial information.

Prosecutors said Young and Gevirtz knew between 2016 and 2022 that some customers were running tech-support scams. They received complaints and inquiries from phone providers and law enforcement, but failed to report the schemes. Instead, prosecutors said, they helped some customers avoid fraud complaints and account terminations.

“What the CEO and CSO of this well-known call tracking and analytics company did was downright despicable. By their own admission, they willfully profited from telemarketing and tech support scammers, here and abroad, who preyed on the elderly, exploited the vulnerable, and drained victims of their life savings and peace of mind. Behind every fraudulent call was a real person left frightened, humiliated, or financially shattered,” said Ted E. Docks, Special Agent in Charge of the FBI’s Boston Division.

“Tech support scams cost Americans $2.1 billion last year, and Rhode Islanders reported losing at least $5.7 million. Let this be a warning: if you fuel and support these criminal networks that prey on unsuspecting consumers, the FBI will pursue you relentlessly to ensure you’re held accountable for the harm you helped inflict.”

Court documents also state Young and Gevirtz owned and operated a call centre in Tunisia from 2016 through April 2022, where some employees engaged in tech-support fraud. Federal prosecutors said the case shows how global scam networks rely not only on call centres, but also on telecommunications infrastructure providers that help route, track and monetize fraudulent calls.

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